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Customer Service & Telemedicine Specialist with diverse support experience
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Competencies
Proven ability to deliver exceptional support and resolve client issues efficiently.
Skilled in troubleshooting and assisting with machinery and operational systems.
Experienced in remote eye examinations, ensuring quality care through telehealth platforms.
Completed Harvard CS50 course, developing foundational programming and problem-solving abilities.
Education
Languages
Summary
Dedicated professional with a strong background in technical support, customer service, and telehealth. Skilled in problem-solving, remote eye exams, and operational support, with a foundation in programming.
Key Achievements
- Handled complex technical support issues, ensuring customer satisfaction and operational efficiency
- Conducted eye exams remotely, contributing to accessible telemedicine services in the US market
- Identified and prevented fraudulent transactions through detailed interview processes
- Completed programming coursework at Harvard University, enhancing technical problem-solving skills
Experience
Customer Service Representative - Technical Support
In charge of a series of interviews to determine fraudulent transactions., Customer service and support for the machinery and operation of multiple restaurant chains.
Telemedicine / Refractionist specialist
Telemedicine working as a refractionist performing eye exams on people in United States.