Francisco - Customer Service & Telemedicine Specialist with diverse support experience

Managua, Managua Department, Nicaraguaen

Handled complex technical support issues, ensuring customer satisfaction and operational efficiency

Conducted eye exams remotely, contributing to accessible telemedicine services in the US market

Publicado en CazVid

Resumen

Dedicated professional with a strong background in technical support, customer service, and telehealth. Skilled in problem-solving, remote eye exams, and operational support, with a foundation in programming.

Logros Clave

Identified and prevented fraudulent transactions through detailed interview processes
Completed programming coursework at Harvard University, enhancing technical problem-solving skills

Habilidades

Customer ServiceAdvanced

Proven ability to deliver exceptional support and resolve client issues efficiently.

Technical SupportIntermediate

Skilled in troubleshooting and assisting with machinery and operational systems.

Telemedicine & Eye CareIntermediate

Experienced in remote eye examinations, ensuring quality care through telehealth platforms.

Programming & Technical SkillsBeginner

Completed Harvard CS50 course, developing foundational programming and problem-solving abilities.

Idiomas

Spanish

Experiencia

Customer Service Representative - Technical Support

Ibex

feb. 2022 - 2023

In charge of a series of interviews to determine fraudulent transactions., Customer service and support for the machinery and operation of multiple restaurant chains.