Francisco

Demonstrated experience with English.

Demonstrated experience with Spanish.

Demonstrated experience with Customer Service.

Demonstrated experience with Conflict Resolution.

Demonstrated experience with Microsoft Office.

Uploaded patient’s insurance information to IU Health’s database. Faxed insurance information to the state of Indiana. Organized incoming mail for our department

Welcomed and greeted patients and visitors upon arrival. Acted as the first step in billing by collecting accurate demographic and insurance information from patients. Personally escorted patients and families to their appointments. Acted as the first point of contact for customers and directed their calls to the appropriate staff members. Assisted Spanish speaking patients

Assist Doctors and Nurses with Spanish speaking patients. Call and remind patients of their upcoming appointments and assist them with any questions

Ensure all trip accounts are paid in full by established deadlines. Send payment reminders and follow up with travelers as needed. Handle incoming phone calls related to trip details and financial questions or payments. Work with school directors/clients to assist with any trip related needs, assist with entering student fundraising into trip accounts. Process trip cancellations and issue refunds according to company policy. Accurately enter check payments received via mail into SOS. Manage post-trip balance follow-ups and collections process. Reconcile trip accounts to confirm that all balances are accurate and properly recorded