Experienced bilingual customer service representative with over 6 years in telecom, retail, and financial sectors, focusing on customer satisfaction, retention, and cross-selling.
Demonstrated ability to deliver excellent customer support across call center environments in both English and Spanish.
Engaged in cross-selling credit cards, loans, insurance, and mobile services to enhance customer accounts.
Utilized active listening and clear communication to manage customer inquiries and troubleshooting effectively.
Gained expertise in telecom, retail, and financial products, supporting sales and service objectives.
DO IT RIGHT
Handled call centre calls, providing the best customer experience., Achieved metrics & goals by doing COX Comm retention labor and cross-selling of certain products.
SANTANDER
Provided the best customer service experience at all times by phone or chat to brand cardholders., Conducted cross-sales of credit cards, loans, and insurance services.
ATENTO SERVICES
Provided the best customer service experience at all times by selling HSBC products & benefits., Sales of credit cards, loans, and insurance services.
SEARS
Provided attention to the SEARS CARE line towards household appliances., Handled appointments, clarifications, basic troubleshooting, and insurance policies.
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Fluent in English and Spanish, facilitating bilingual customer support and sales at multiple organizations.
FOUNDEVER
Handled customer service calls of Verizon customers., Provided the best experience and clarified billing concerns., Cross-sold mobile service or added value/services to the account.
TECHMAHINDRA
Handled customer service calls of Verizon customers., Provided the best experience and clarified billing concerns., Cross-sold mobile service or added value/services to the account.
