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General Manager with 10+ years in telecommunications and digital content
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Competencies
Provided patience and professionalism during customer interactions, solving issues in real-time.
Implemented social selling techniques, achieving daily and monthly conversion targets.
Managed online communities, moderated interactions, and optimized content publication workflows.
Handled databases like SQL, Zendesk, and organized ticketing systems for efficient operations.
Reviewed websites and applications, designed tests, and reported issues based on client requirements.
Education
Languages
Summary
Specialized in managing operations, digital content, and community moderation. Skilled in sales, customer service, and quality assurance, with a strong focus on improving user engagement and operational efficiency.
Key Achievements
- Managed daily operations, inventory, and sales at Movistar Cyber, overseeing staff and customer service.
- Moderated online gaming communities at Los Compis C.A, maintaining content quality and user engagement.
- Designed testing plans and identified bugs for websites and apps as Junior QA Manual Tester at Clinkle LATAM.
Experience
GENERAL MANAGER
Abrir y cerrar el negocio, Realizar inventario y organizar mostradores, Realizar ventas y supervisión del personal
MODERADOR
Moderador de contenido y de usuarios de videojuegos en línea, usando sistemas de ticketing como zendesk.
JUNIOR QA MANUAL TESTER
Revisión de sitios web y aplicaciones, diseño de pruebas y notificación de errores o pruebas aprobadas según los requisitos del cliente y el alcance solicitado.
ESPECIALISTA EN ENGAGEMENT Y GESTIÓN DE CONTENIDO DIGITAL
Gestión de comunidad y atención al cliente: Moderación de interacciones directas con usuarios para aumentar la fidelización y mejorar la experiencia del suscriptor., Ejecución de estrategias de ventas (Social Selling): Implementación de técnicas de venta persuasiva a través de mensajería directa,...