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Customer Service & Care Coordination with 3+ years in hospitality and healthcare
Contact
Competencies
Handled customer inquiries, complaints, and order processing, ensuring satisfaction in a fast-paced environment.
Managed caregiver scheduling and patient communication, ensuring timely follow-up and service continuity.
Communicated with insurance providers, created emails, and handled case documentation related to healthcare services.
Collaborated with team members and stakeholders, effectively communicating to resolve issues and ensure service quality.
Education
Languages
Summary
Experienced in customer interactions, order management, and healthcare follow-up. Skilled in communication, coordination, and problem-solving in fast-paced environments.
Key Achievements
- Provided prompt assistance to customers at Burger King, handling inquiries, payments, and order delivery.
- Coordinated caregiver and patient follow-ups, managed case documentation, and liaised with insurance companies at Mrs G. Services.
- Ensured patient care continuity by confirming service receipt, updating stakeholders, and managing open cases in a healthcare agency.
Experience
Customer Service
Assisted a lot of costumers dealing with their concern, using of cashing, taking and delivering orders
Coordinator of follow up in an agency of homecare services
To check caregivers call in and call out, To confirm with patients they did receive services, To staff open cases of patients without caregivers, To deal with insurance about any new of patients, Follow up patients in hold and hospitalized, To create emails to insurance or to the agency about any...