Francisco - Customer Service & Medical Assistant with 5+ years of healthcare and client support experience

Managua, Managua Department, Nicaraguaen

Provided bilingual customer support at Foundever, resolving complex inquiries and maintaining high customer satisfaction levels.

Managed patient intake, EMR systems, and medical billing at Cto Advocate My Meds, ensuring accurate records and secure handling of sensitive data.

Contact via CazVid

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Summary

Experienced professional in customer service and healthcare from Foundever and Cto Advocate My Meds. Skilled in client communication, medical record management, and billing processes. Adept at working in fast-paced environments while maintaining high accuracy and confidentiality.

Key Achievements

Handled appointment scheduling, follow-ups, and interpretation support, contributing to efficient patient care and data integrity.

Skills

Customer SupportExpert

Delivered bilingual customer support, addressing complex inquiries and ensuring overall customer satisfaction.

Medical and Insurance BillingAdvanced

Managed patient billing intake, verified applications, and secured approvals for medications, ensuring accurate medical documentation.

Data Entry & ManagementAdvanced

Maintained patient records, managed EMR systems, and ensured data integrity and confidentiality.

Communication & InterpretationAdvanced

Provided clear communication and interpretation support to facilitate patient understanding and efficient care.

Languages

Spanish

Experience

Customer Service Representative

Foundever

Sep 2012 - Jan 2018

Delivered bilingual customer support, resolving complex inquiries regarding personal information and account details., Verified customer identities and corrected personal data errors, ensuring data integrity in the system., Excelled in a fast-paced environment, maintaining high service levels and...

Medical Assistant &amp; Patient Coordinator

Cto Advocate My Meds

Dec 2021 - Sept 2025

Managed patient intake and EMR systems to track patient history, ensuring accurate digital records and documentation for medication approvals., Conducted Medical and Insurance Billing Intake by verifying patient applications and securing approvals for specialized medications., Handled calendar...