Bilingual (English and Spanish) professional with over 15 years of experience in customer service, accounts receivable, and administrative roles, currently working in transportation sector in Honduras.
Provided high-quality service to clients, resolving issues and maintaining customer satisfaction.
Managed collections, applied payments, and processed invoices using industry-specific software.
Fluent in English and Spanish, facilitating effective communication with diverse clientele.
Performed administrative tasks including scheduling, documentation, and client follow-up efficiently.
Hawk Logistics, LLC
Managed collections process for past due invoices using telephone calls, emails, text chat, Applied customer payments correctly to appropriate accounts, build new brokers and resolve customer issues, Follow up with truck drivers to gather correct bills and complete the billing process for customer, Use of Trimble app, Work Optima, Alvys to process and factor invoices.
Bachelor degree
Experienced with CRM, Microsoft Office Suite, Google Sheets, and industry-specific apps for workflow management.