This is my profileContact via CazVidFrancis
Agent with customer service expertise in call center operations
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided support and addressed customer inquiries, ensuring service quality in a call center context.
English LanguageIntermediate
Utilized English for effective communication with customers and colleagues in a professional setting.
Communication SkillsIntermediate
Engaged in clear, professional communication to handle customer issues efficiently.
Problem SolvingIntermediate
Assisted in resolving customer concerns, contributing to positive resolution outcomes.
Education
High School Diploma
Colegio cristiano El Oliva Nindirí, Masaya
Completed December 2018
Bachelor's Degree
Universidad Nacional Autónoma de Nicaragua UNAN- Managua
Completed Graduation 2025
Title of theater actress
Nicaraguan institute of culture
Completed January, 2024
Languages
EnglishAdvanced
Summary
Dedicated agent experienced in customer support, fluent in English, adept at resolving client issues and providing quality service in call centers.
Key Achievements
- Served as an Agent at Ibex Nicaragua S.A with responsibilities including client communication and issue resolution.
- Gained experience in a professional customer service environment, handling inquiries and providing support.
- Developed language skills in English to assist diverse customer needs in a call center setting.
Experience
Agent
Ibex Nicaragua S.A
March 2025 - Currently
Skills
Customer ServiceEnglish LanguageCommunication SkillsProblem Solving
Published on CazVid - May 17, 2026