Francina - Field Service & Projects Manager with over 15 years in Auto Electrical and Mining Industries

Rustenburg, North West, South Africaen

Led field service operations, managing breakdowns and project execution on mines and open-cast sites.

Developed and maintained strong customer relationships, enhancing client retention and satisfaction.

Published on CazVid

Summary

Dedicated professional with over 15 years in field service management, customer liaison, and project execution in mining and auto electrical sectors. Proven ability to streamline operations, foster client relationships, and lead successful projects.

Key Achievements

Streamlined field service processes, improving response times and operational efficiency.
Successfully acquired new clients and expanded service contracts in a competitive industry.
Managed procurement and stock ordering, ensuring timely availability of spares and parts.

Skills

Field Service ManagementExpert

Expertise in orchestrating field operations, managing breakdowns, and coordinating technical teams efficiently.

Customer Liaison & Relationship BuildingAdvanced

Skilled in maintaining strong client relationships and ensuring high levels of customer satisfaction.

Project ManagementAdvanced

Proficient in planning, executing, and overseeing mining and open-cast projects within budget and timelines.

Procurement & Stock ControlIntermediate

Experienced in managing spare parts inventory and procurement to support field operations.

Experience

Field Service Coordinator

Trysome Auto Electrical

2008 - 2010

Field Service Administrative duties. spares & Countersales. Customer liaison - breakdowns/orders

Administrator

Bell

2012 - 2022

Costing Field service job Cards

Field Service Coordinator

Grunwalds Bosch Service Centre

2012 - 2022

Field service Management of Breakdowns. Buyer - field service / client request. Customer Liaison. Acquiring and the running of Projects on the mines/opencast. Acquiring new client base / liaison with existing clients on a weekly base. Problem solving - Clients as well as in house