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Operations Manager with 5+ years in Supply Chain & Customer Service
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Competencies
Utilized project management tools like Asana, Microsoft Planner, and Trello to organize tasks and track progress using Agile and Kanban methodologies.
Managed end-to-end billing processes, including invoice generation, data validation, and reconciliation to ensure accuracy and compliance.
Provided high-quality customer service in telecommunications, resolving issues efficiently and maintaining top satisfaction scores.
Applied Microsoft Excel for data validation, template development, and process improvement.
Conducted stakeholder interviews, prepared performance reports, and managed relationships at organizational levels.
Education
Languages
Summary
Experienced leader in offshore operations, billing coordination, and customer relations with a proven ability to streamline workflows and enhance team performance across industries.
Key Achievements
- Led offshore operations at A.P. Moller – Maersk, optimizing workflows and training initiatives.
- Managed full billing cycles, improving turnaround times and supporting audit readiness.
- Delivered sales and customer satisfaction results for telecommunications clients.
Experience
Team Lead – Offshore Operations
Lead offshore operations for the Mobile, Alabama terminal, guiding settlement, dispatch planning, customer service, chassis disputes, billing disputes, AR/AP, and process improvement., Design and implement standardized workflows to improve accuracy and efficiency across multiple teams., Advise...
Billing Coordinator
Managed the full billing cycle for store-door and CY clients, including invoice generation, data validation, and reconciliation., Developed Excel-based templates that improved billing turnaround time and reduced discrepancies., Collaborated with offshore and dispatch teams to ensure accurate charge...
Associate – Account Management
Delivered sales and customer service for a North American telecommunications client., Resolved billing and technical support cases while achieving top-tier results in sales and customer satisfaction., Recognized for diligence, problem-solving, and strong interpersonal communication.
Regional Leader and Executive Secretary
Directed administrative and regional projects, coordinating training and onboarding for new personnel., Conducted client and stakeholder interviews, prepared performance reports, and presented results to leadership., Specialized in relationship management, public speaking, and performance tracking.