Florencio

CSR

Video resume

Csr,ssr, retention, sales and virtual assistant

I am an experienced call center senior representative looking to work in an nenvironment that will give me ample chance to use my expertise in the call ncenter industry. Having heard about this great company it may be just the place nwhere I can contribute my skills and knowledge to maximize its efficiency and nprofits.

Contact

Juan Jose Rios, Sinaloa, Mexico

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceExpert

Provided comprehensive customer support through phone, email, and online technical channels.

Communication SkillsAdvanced

Effectively communicated with customers in English and Spanish, ensuring clear understanding and resolution.

Technical SupportIntermediate

Supported online technical issues across various roles, enhancing customer satisfaction.

Multilingual ProficiencyExpert

Fluent in English and Spanish, facilitating support for diverse customer bases.

Computer SkillsIntermediate

Utilized computer-aided programs and keyboarding skills to manage customer interactions efficiently.

Education

Business, Education, and Economics

Western state college

Completed December -03

High School Diploma

Mountain valley high school

Completed Spring -2001

Languages

SpanishFluent

EnglishFluent

Summary

Experienced customer service representative specializing in phone, email, and technical support, with proficiency in English and Spanish.

Key Achievements

Accumulated over 12 years of diverse customer service experience across multiple roles and industries.
Gained proficiency in handling customer interactions via phone and email, including technical support scenarios.
Demonstrated role progression from customer service associate to senior representative, showcasing skills growth.

Experience

Retention agent

Great Heathworks

October 20th - Present

Strong Customer Service experience by phone

Virtual assistant

Proch

April 10th 2023 - September 29th, 2023

Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical

SDR demo coordinator for Housecall pro

Onestar

May 2022 - March 25th, 2023

Strong Customer Service experience and sales by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical

Customer service E-mail agent

Connempathy

11/2020 - 05/2022

Customer Service Associate in the areas : Customer service, Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical support

Customer service agent

Wipro Int

03/2016 - 11/2017

Sales order representative and distributor service representative

Herbalife international (Servicios Integrales HIM S.A.)

09/2013 - 03/2016

Customer Service Associate in the areas : Distributor service representative and sales order representative, Strong Customer Service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Technical support

Associate for Project BOFA (Bank of America)

Teletech

11/2008 - 10/2012

Customer Service Associate in the areas: Credit, checking, and loans, Strong customer service experience by phone, Strong Customer Service experience by E-mail, Strong Customer Service experience in online Tech support

Skills

Customer ServiceCommunication SkillsTechnical SupportMultilingual ProficiencyComputer Skills

Published on CazVid - Jul 3, 2025

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