Experienced Customer Service Agent specializing in technical support and client engagement for US and Canadian markets. Skilled in troubleshooting, sales, and bilingual communication, with proven ability to manage diverse customer needs and deliver quality support.
Delivered technical support and assistance to international clients, ensuring high customer satisfaction.
Resolved technical issues remotely, troubleshooting problems for clients in the US and Canada.
Communicated effectively in English and Spanish to support a diverse customer base.
Handled inbound and outbound calls for sales and support, managing customer interactions professionally.
ResultsCX
Assistance, Guidance, and Technical Support to Foreign Clients in the United States and Canada.
IntouchCX Honduras
Technical Support Management for Clients in the United States and Canada.
Startek Honduras
Sales of Products and Services by Telephone to Customers in the United States and Canada.
Master of English Language Teaching
Foreign Language Student
Bachelor of Science and Humanities
High School
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Collaborated with team members across multiple centers to ensure seamless customer service delivery.
