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Operations Manager
Contact
Competencies
Managed and developed teams of supervisors and agents, ensuring performance and motivation.
Handled customer inquiries, resolved issues, and provided technical support across roles.
Built and managed social media accounts, strategized content and advertising for Aristoff.
Identified areas for workflow improvements and participated in strategic decision-making at TTEC.
Maintained clear communication within teams and with clients, ensured compliance through audits.
Education
Languages
Summary
Experienced professional with a strong background in operations management, team leadership, and digital content strategies. Proven ability to optimize workflows, lead diverse teams, and enhance online presence.
Key Achievements
- Supervised and optimized daily operations at TTEC, improving team efficiency and reducing costs
- Led and developed teams of supervisors and agents, enhancing training and performance evaluation processes
- Built and managed social media strategies and advertising campaigns for Aristoff, increasing audience engagement
Experience
Operations Manager
Supervised daily operations ensuring compliance with KPIs, productivity, and team efficiency., Identified areas for improvement and optimized workflows to increase efficiency and reduce operational costs., Led and developed teams of supervisors and agents, promoting training, performance...
Supervisor
Coordinated and monitored agent performance to meet KPIs and quality standards., Provided continuous training and feedback to improve performance and skills., Managed and resolved complex customer situations ensuring effective and satisfactory resolutions., Audited calls and processes to ensure...
Customer Service Representative
Handled incoming calls and efficiently resolved customer inquiries or issues., Provided technical support or product/service information based on area of expertise., Recorded, managed, and followed up on customer complaints, incidents, or requests., Met established performance targets such as...
Community Manager
Built and managed social media accounts., Analyzed target audience and competitors., Designed social media and website strategies., Created and scheduled content., Programmed advertising via Facebook Business Manager and Google Ads., Developed mockups and scenarios for audiovisual content.