Experienced professional with a strong background in operations management, team leadership, and digital content strategies. Proven ability to optimize workflows, lead diverse teams, and enhance online presence.
Managed and developed teams of supervisors and agents, ensuring performance and motivation.
Handled customer inquiries, resolved issues, and provided technical support across roles.
Built and managed social media accounts, strategized content and advertising for Aristoff.
Identified areas for workflow improvements and participated in strategic decision-making at TTEC.
TTEC - Verizon
Supervised daily operations ensuring compliance with KPIs, productivity, and team efficiency., Identified areas for improvement and optimized workflows to increase efficiency and reduce operational costs., Led and developed teams of supervisors and agents, promoting training, performance...
TTEC - Verizon
Coordinated and monitored agent performance to meet KPIs and quality standards., Provided continuous training and feedback to improve performance and skills., Managed and resolved complex customer situations ensuring effective and satisfactory resolutions., Audited calls and processes to ensure...
TTEC - Verizon
Handled incoming calls and efficiently resolved customer inquiries or issues., Provided technical support or product/service information based on area of expertise., Recorded, managed, and followed up on customer complaints, incidents, or requests., Met established performance targets such as...
Aristoff, Spain
Journalism
SMM Manager 2.0
High School Diploma
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Maintained clear communication within teams and with clients, ensured compliance through audits.
Built and managed social media accounts., Analyzed target audience and competitors., Designed social media and website strategies., Created and scheduled content., Programmed advertising via Facebook Business Manager and Google Ads., Developed mockups and scenarios for audiovisual content.
