Feruza - Communication Manager

Demonstrated experience with Microsoft Office (Excel, Word, PowerPoint).

Demonstrated experience with CRM Systems.

Demonstrated experience with Lead Generation.

Demonstrated experience with Customer Relationship Management.

Demonstrated experience with Google Workspace.

Welcomed and assisted guests arriving through Kotoka International Airport, ensuring a positive first impression.. Promoted Aqua Safari Resort, Safari Valley Resort and Safari Homes to prospective clients.. Identified and engaged potential customers, generating new business opportunities.. Built relationships with clients and responded to enquiries to increase sales opportunities.. Assisted clients throughout the sales process while maintaining excellent customer service.. Worked collaboratively with the sales team to achieve organisational targets.

Served as the primary contact for prospective and existing clients.. Built and maintained long-term customer relationships, contributing to over 50% customer retention.. Managed client enquiries and provided tailored property recommendations.. Coordinated property viewings and followed up with prospective buyers.. Worked closely with management to improve customer satisfaction and business growth.. Supported marketing initiatives that generated qualified sales leads.

Executed digital marketing campaigns that increased customer engagement and lead generation.. Supported online promotions that increased brand visibility and customer enquiries.. Analysed campaign performance to improve marketing effectiveness.. Worked with cross-functional teams to support sales objectives.

Delivered exceptional customer service to hundreds of clients.. Assisted customers through registration processes while resolving enquiries professionally.. Verified customer information with a high level of accuracy.. Maintained confidential customer records and administrative documentation.