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Customer Service Representative
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Workspace.
Demonstrated experience with Teams.
Demonstrated experience with Google Meet.
Education
Languages
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Assisting customers with billing and balance inquiries, ensuring accurate and timely resolution.. Creating support tickets for transaction validation, product activation, and service follow-ups.. Utilizing customer needs analysis to recommend and upsell products.. Managing customer interactions through phone, chat, and internal communication tools.
Customer Service Representative
Provided customer support for airline bookings, flight inquiries, and loyalty program assistance.. Managed back-office operations including email response, chat support, and case follow-ups.. Delivered accurate information regarding airline policies and itineraries.. Maintained high performance scores in customer satisfaction.
Coordinator
Coordinating with brand managers to establish activity requirements, schedules, and operational needs for monthly events.. Verifying furniture, equipment, promotional materials, and supplies required for each activity.. Coordinating with the setup and logistics team to ensure all necessary materials are delivered and properly installed at event locations.. Supervising activities on-site to ensure smooth operations, compliance with established requirements, and timely resolution of any issues.. Monitoring and validating sales generated during events, ensuring accurate reporting and alignment with brand objectives.