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Data Analyst with 5 years of experience in finance and healthcare
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Competencies
Applied statistical techniques to interpret data and generate insights for business strategies.
Designed, written, and optimized queries for data extraction from relational databases.
Created visual reports and dashboards using tools like Tableau and Power BI to convey key findings.
Developed complex spreadsheets, macros, and pivot tables for data analysis and reporting.
Education
Summary
A dedicated Data Analyst specializing in turning data into actionable insights, with a strong background in finance and healthcare sectors.
Key Achievements
- Led the development of new data reporting dashboards, improving decision-making efficiency
- Managed data collection and validation for large-scale projects across multiple departments
- Progressed from Junior Analyst to Senior Data Analyst, taking on increasing responsibilities
Experience
Technical Support Specialist
Full responsibility to manage the office with all the issues related to IT, Creating new corporate laptop images and upgrading PCs, Resolving Jira tickets in the ticketing management system, Managing new hires from creating user accounts to assigning PCs using Intune, EntraID, Exchange, and Office 365
Technical Support Specialist
Troubleshooting from first and second level taking calls inbound/outbound, Follow up with vendors, providers, warranty, Manage all type of Outlook Office 365 issues, Creating Microsoft new accounts, Modify and create AD new and old accounts environments and administration, Set up and installation of the institutional package, Encryption of hard drives, Provide preventive and corrective IT support for PC and Laptops
Service Experience Specialist
Provide support for all AT&T business clients in the corporate sector, Manage tasks to ensure all activities are properly handled, Update, create, and close tasks on the ticketing system called Sasha or SNOW
Local Tech Support
Full responsibility to manage the office with all the issues related to IT, Repairing and upgrading laptops, Manage the Data Center room
Ing on Site
Provide service for field support on different levels (I, II), Troubleshoot for Windows 7,10, Office 365, Set up and installation of the institutional package, Provide preventive and corrective IT support for PC and Laptops
CSR and Tier1 and Tier2
Manage all inbound calls, Provide technical assistance on inbound, outbound calls, web and chat tickets