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Customer Service & Operations Specialist with 10+ years in Hospitality & Transportation
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Competencies
Provided exceptional guest and customer service across hospitality and sales environments.
Mentored and trained staff in restaurants and retail, enhancing team performance.
Coordinated dispatch operations and managed logistics for transportation services.
Drove sales targets and advised customers on product choices in a competitive sales environment.
Handled front desk operations, night auditing, and hotel management tasks ensuring smooth operations.
Education
Languages
Summary
Dedicated professional with extensive experience managing teams, operations, and delivering excellent service in hospitality and transportation sectors.
Key Achievements
- Managed a fleet of 25 trucks, optimizing driver assignments for better productivity at MCI Transportation Services.
- Increased guest repeat rates by 20% through efficient complaint resolution and guest service at Hotel Senses.
- Supervised and maintained a 4.8-star rating for Westin Hotel's bar restaurant by effective staff management and vendor negotiations.
Experience
Truck dispatcher, team leader
Managed a fleet of 25 trucks, effectively assigning drivers to maximize productivity, Coordinated dispatching of trucks, ensuring timely delivery of goods to clients., Collaborated with wharehouse staff to streamline loading and unloading processes.
Assitant manager
trainned and mentored new employees to maximize team performance., Ensured costumer satisfaction, Fulfilled food handling requirements and safety regulations of restaurant.