Fernando - Customer Service Representative with 9.5 years of bilingual experience

Mexico City, Mexico City, Mexicoen

Led teams of up to 15 associates managing KPIs and performance evaluations.

Gained extensive experience handling bilingual customer support in diverse industries like food service and emergency assistance.

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Summary

Experienced customer service representative with a strong background in bilingual support and team supervision across food service, emergency assistance, and telecommunication industries.

Video Resume

Key Achievements

Progressed from front-line agent to supervisory roles, demonstrating role advancement and skill diversification.

Skills

Customer ServiceAvanzado

Provided bilingual customer support, resolving issues and handling complaints across various sectors.

Bilingual CommunicationAvanzado

Reduced language barriers by facilitating communication in English and Spanish during customer interactions.

Team SupervisionIntermedio

Supervised a team of 15 associates, conducting evaluations, providing feedback, and managing performance.

Operational ManagementIntermedio

Handled KPI management, scheduling, and payroll for bilingual teams in high-stakes environments.

Office and Communication Skills

Experience

Atención al Cliente Bilingüe

Carters

octubre 2024 - Actualmente

Atención a clientes bilingüe telefónico y correos electrónicos

Supervisor de Operaciones Bilingües

Qualfon Telemark

noviembre 2020 - julio 2024

Manejo de un equipo de 15 asociados, Evaluaciones de llamadas, Retroalimentaciones, Nóminas, Manejo de KPI&#x27;s

CSR Atención a Clientes Bilingüe

Qualfon Telemark

febrero 2019 - noviembre 2020

Atender a clientes en inglés y español, Solucionar problemas con el servicio, Aclarar dudas, Apoyar de soporte al equipo, Brindar información, Guiar a miembros del equipo