Carlos - Quality Manager and Financial Advisor with 5+ years in Customer Service and Financial Management

San Salvador, San Salvador Department, El Salvadoren

Supported customer inquiries for a prepaid debit card service on the Chime chat account.

Provided budgeting and procurement advice to optimize financial resources at TSE.

Published on CazVid

Summary

Experienced Customer Service and Financial Management professional with proven skills in quality assurance, budgeting, and procurement. Adept at supporting clients and managing resources efficiently.

Key Achievements

Progressed from customer support roles to focus on quality assurance and financial advising responsibilities.

Skills

Customer SupportAdvanced

Provided customer assistance and support for banking services, ensuring customer satisfaction.

Quality AssuranceIntermediate

Ensured quality standards in customer service within the telecommunication support role.

BudgetingIntermediate

Advised on financial planning and budget management at the Supreme Electoral Tribunal.

ProcurementIntermediate

Provided procurement insights aimed at optimizing resource allocation for the institution.

Languages

English(90%)

Experience

Quality Manager

Teleperformance

I worked on the Chime chat account, which involved providing support for a prepaid debit card service. My role included assisting customers with various inquiries and issues related to their accounts.

Financial and Purchasing Advisor

Supreme Electoral Tribunal (TSE)

I provide budgeting and procurement advice, optimizing financial resources and helping to make informed decisions to maximize the economic efficiency of the institution.