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Luis
Customer Service with 2+ years of experience in technical and retail support
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Competencies
Provided support, guidance, and issue resolution to customers through calls and follow-ups.
Scheduled service appointments, coordinated technician dispatch, and maintained accurate work logs.
Utilized tools such as Google Voice, SERA, Workiz, and Go High Level to manage customer interactions and schedules.
Communicated effectively in English and Spanish, enhancing customer engagement and service quality.
Prioritized tasks and managed multiple queues efficiently in high-pressure customer service environments.
Languages
Summary
Dedicated customer service representative with over 2 years experience in technical support, appointment setting, and CRM management. Skilled in bilingual communication and remote work with proven ability to handle high-volume inquiries and coordinate technical dispatch operations.
Key Achievements
- Managed appointment scheduling, dispatching technicians, and tracking service metrics at Temper Mechanicals Air & Heat LLC.
- Handled high-volume customer inquiries, resolving issues efficiently at Blackhawk Network.
- Authorized to use multiple CRM/software tools including Google Voice, SERA, Workiz, and Go High Level for workflow management.
Experience
CUSTOMER SERVICE REPRESENTATIVE & APPOINTMENT SETTER
Managed inbound and outbound calls using Google Voice., Scheduled and confirmed appointments for maintenance, repairs, and installations., Tracked appointments, estimates, and installations using SERA (S-E-R-A) and Workiz., Managed pipeline and follow-ups in Go High Level., Coordinated technician...
CUSTOMER SERVICE REPRESENTATIVE
Handled high-volume calls using Sharpen call system., Assisted customers with inquiries and issue resolution., Followed compliance and call center procedures.