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Fernando
Customer Service and Sales professional with 5+ years in client engagement
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Competencies
Consistently provided outstanding support by resolving issues promptly and professionally, ensuring customer satisfaction.
Proven ability to generate leads, build relationships, and close deals across various remote sales roles.
Skilled in using CRM platforms like Hubspot and Conexone, as well as Microsoft Office Suite for task and data management.
Effective in reaching out to clients, educating them on options, and handling inquiries to strengthen engagement.
Adept at managing multiple tasks simultaneously, prioritizing deadlines, and maintaining efficiency.
Education
Languages
Summary
Results-oriented professional with over 5 years in customer service, real estate, and sales. Skilled in CRM tools, communication, and multitasking, with a strong record of building client relationships and generating leads.
Key Achievements
- Built and maintained warm, professional relationships with clients via calls, chat, and email at Webhelp.
- Set up appointments and managed leads using CRM tools like Hubspot and Excel at Hypr Services, increasing lead response efficiency.
- Generated high-quality leads and closed sales through outbound and inbound strategies at Mazama, demonstrating effective prospecting and closing skills.
Experience
Customer Service Agent
Stablished a warm and friendly relationship by interacting with the client's via inbound and outbound calls, live chat, and email, handle complaints calmly and professionally providing appropriate solutions to promote customer satisfaction.
Cold Caller Real State Agent
Set up phone appointments, answering the phone for incoming leads and callbacks, make outbound calls to potential leads who left voicemail using CRM tools like Hubspot, connexone, excel.
Sales Agent Inbound And Outbound Calls
Lead generation Successfully developed and implemented strategies to generate high-quality leads through networking, referrals, and digital marketing, making outbound calls to potential clients in order to close a sale.
Virtual Office Assistance Insurance Company
As a Virtual Assistant in the insurance and mortgage sector, I played a pivotal role in enhancing client engagement and retention. My primary responsibility involved reaching out to clients to facilitate contract renewals and modifications. Through proactive communication, I effectively educated...