Fernando - Customer Service and Sales professional with 5+ years in client engagement

Consistently provided outstanding support by resolving issues promptly and professionally, ensuring customer satisfaction.

Proven ability to generate leads, build relationships, and close deals across various remote sales roles.

Skilled in using CRM platforms like Hubspot and Conexone, as well as Microsoft Office Suite for task and data management.

Effective in reaching out to clients, educating them on options, and handling inquiries to strengthen engagement.

Stablished a warm and friendly relationship by interacting with the client's via inbound and outbound calls, live chat, and email, handle complaints calmly and professionally providing appropriate solutions to promote customer satisfaction.

Set up phone appointments, answering the phone for incoming leads and callbacks, make outbound calls to potential leads who left voicemail using CRM tools like Hubspot, connexone, excel.

Lead generation Successfully developed and implemented strategies to generate high-quality leads through networking, referrals, and digital marketing, making outbound calls to potential clients in order to close a sale.

As a Virtual Assistant in the insurance and mortgage sector, I played a pivotal role in enhancing client engagement and retention. My primary responsibility involved reaching out to clients to facilitate contract renewals and modifications. Through proactive communication, I effectively educated...