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Sales and Customer Service Specialist with over 15 years in client engagement and sales
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Competencies
Proven track record in selling diverse products, including electronics, insurance, travel, and online betting.
Skilled in client communication and retention, ensuring high satisfaction and loyalty.
Capable of building and maintaining strong client relationships to foster repeat business.
Effective communicator in diverse settings, with experience engaging American, European, and Latin American clients.
Education
Summary
Dedicated sales and customer service expert with over 15 years of experience across electronics, insurance, travel, and online betting sectors. Adept at client engagement, retention, and closing high-value deals, with a proven ability to adapt to diverse markets and customer needs.
Key Achievements
- Consistently achieved sales targets across diverse industries, including digital devices, insurance, and online betting.
- Led a team at Digital Forensics Corporation to improve report accuracy, enhancing client trust and satisfaction.
- Developed strong client retention strategies at Varsity Tutors, maintaining high membership renewals.
- Successfully sold high-value cruise trips and specialized betting packages, expanding customer base.
Experience
Customer Service Representative with focus in SALES
Developed essential customer service skills, learning how to effectively communicate and meet client needs.. Responsible for selling Motorola cell phones, headsets, and phone plans to American customers.. Consistently delivered a high-quality sales experience.. Sold software programs to connect cell phones to their computer.
Customer Service Representative
Helped clients get their electronic devices connected to the internet.. Sold digital devices.
LEAD Generation Agent
Worked for an outsourcing company that targeted various U.S. markets, offering a wide range of products and services.. Involved in selling roadside assistance plans, Medicare insurance for seniors, and life insurance policies.
Sales Agent
Sold cruise trips around the world, primarily to European and American clients.
Account Manager
Sold insurance services for people victims of identity theft and sextortion.. In charge of the team responsible for reviewing the final report to the client.
Account Manager
Sold special packages to potential players to fund their accounts for Casino and Sports betting.
Retention Agent
Ensured clients stayed as members and provided good customer service.