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Fernando
Customer Service Executive with 2+ years in Food Delivery and Telecoms
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Competencies
Provided exceptional customer support and issue resolution in fast-paced environments.
Demonstrated excellent communication during client interactions and team collaborations.
Resolved technical and account-related inquiries efficiently, improving customer experience.
Handled administrative tasks and managed multiple dispatch requests effectively.
Utilized negotiation skills to manage account updates and customer requests.
Education
Languages
Summary
Experienced customer service agent with a focus on account management, technical support, and client satisfaction. Skilled in communication, problem-solving, and administrative tasks, with a recent role at Doordash handling complex inquiries and swarms.
Key Achievements
- Transitioned from Dasher to Global Advocate at Doordash, focusing on swarms and web cases.
- Handled diverse customer service inquiries, ensuring timely resolution and high satisfaction.
- Gained experience in account management, technical support, and administrative tasks across service roles.
Experience
Ejecutivo de atención a clientes
Started as a Dasher Tier 3, handling calls related to account issues, account updates, and various inquiries., In the past year and a half, transitioned to the Global Advocate team, focusing on resolving swarms and web cases, delivering top-tier customer service in the shortest time possible.,...