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Customer Support Specialist with 5+ years in service industry
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Competencies
Provided technical and customer assistance across platforms ensuring timely issue resolution.
Handled inquiries via chat, phone, and email, maintaining clear, effective communication.
Managed bookings, check-ins, and guest requests to ensure high satisfaction levels.
Resolved issues between customers, hosts, and partners to uphold service standards.
Troubleshot technical issues related to orders, reservations, and platform functionalities.
Education
Languages
Summary
Dedicated support specialist experienced in handling diverse customer needs across hospitality, transportation, and tech sectors. Skilled in multi-channel communication, dispute resolution, and technical troubleshooting to ensure high customer satisfaction.
Key Achievements
- Assisted customers and partners at DoorDash, resolving delivery and order issues, ensuring satisfaction.
- Managed check-in/out and reservations at Hotel Don Olivo, enhancing guest experience and service efficiency.
- Supported Turo users and hosts through multiple channels, resolving disputes and maintaining high service standards.
Experience
Customer Support Specialist
Assisted customers with issues related to orders, including missing or incorrect items, delivery delays, and payment problems., Communicated with delivery drivers (Dashers) to resolve real-time issues and ensure successful deliveries., Provided support to restaurant partners, helping with order...
Receptionist Assistant
Welcomed guests upon arrival and managed the check-in and check-out process., Assisted with reservations, including answering phone calls and responding to emails., Provided information about hotel services, local attractions, and amenities., Handled guest requests, inquiries, and complaints,...
Agent
Handled customer inquiries through back-office support, chat, and phone calls for Turo’s car rental service., Assisted hosts with managing their listings, bookings, and rental related inquiries., Provided support to customers, resolving issues related to rentals and ensuring a smooth experience.,...