This is my profileContact via CazVidfelix
Academic Coordinator at Direct English
Contact
Competencies
Experienced in personnel management, team development, and performance improvement strategies.
Skilled in managing and analyzing internal metrics to optimize operations and identify opportunities.
Delivers exceptional bilingual customer service with strong interpersonal skills.
Effective in building stakeholder relationships and presenting projects to authorities.
Education
Languages
Summary
Dedicated professional with expertise in academic coordination, team management, and data analysis. Proven ability to improve performance metrics and foster excellent customer relations.
Key Achievements
- Led the development of action plans that enhanced academic performance and operational efficiency.
- Managed and analyzed internal metrics reports to inform strategic decisions.
- Coordinated all academic activities, ensuring seamless execution and quality standards.
Experience
Academic Coordinator
Personnel management and creation of action plans to improve performance, Coordination of all academic activities in the branch, Experience in managing and analyzing reports of internal metrics, Creation of action plans to improve internal metrics.
Supervisor
Experience in managing and analyzing reports of internal metrics, Identify and make recommendations for areas of opportunity in the team and develop strategies to improve said areas
Customer Service Telemarketer (Bilingual)
Provides excellent customer service, Strong interpersonal and team environment skills
Facilitator & Trainer
Creation of the methodological matrix & presentation of the project to the authorities of the Association, Experience in management issues, monitoring and evaluation of projects