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Customer Service & Team Leadership with 5+ years in Client Support
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Competencies
Handled inbound calls and addressed customer concerns effectively to ensure high satisfaction.
Facilitated team development, conducted coaching, and monitored performance to achieve organizational goals.
Monitored key performance indicators and implemented quality measures to improve team output.
Proficient in Microsoft Office, Notion, DataStudio, Calendly, and HTML5 to support operational tasks.
Utilized strong communication and problem-solving abilities to deliver outstanding customer support.
Education
Languages
Summary
Experienced in managing customer support teams, delivering excellent service, and driving performance improvements.
Key Achievements
- Led a customer service team at Concentrix to meet and exceed performance metrics and client expectations
- Conducted weekly coaching sessions and performance monitoring to enhance team effectiveness
- Facilitated professional development and strategic alignment of customer support teams
Experience
Customer service representative
Handle inbound calls, Effectively address customer concerns, Deliver outstanding customer service and technical support
Team Leader
Facilitate the professional development of customer service support teams, Conduct weekly coaching sessions, Performance monitoring, Strategic guidance to achieve metrics and bonus targets
Team Leader
Orchestrate the seamless fulfillment of metrics and goals set by our main client, Strategically align team objectives with client expectations, Lead a customer service team in meeting and exceeding performance metrics, Monitor key performance indicators, Implement quality assurance measures, Foster a culture of continuous improvement