Federico - Operations and Marketing- New iGaming Project

Demonstrated experience with iGaming and online betting operations.

Demonstrated experience with CRM, retention, VIP support and player engagement.

Demonstrated experience with Payments, reconciliation and finance operations.

Demonstrated experience with Compliance, KYC/AML and responsible gaming.

Demonstrated experience with Key account and provider management.

Led technical coordination for content providers through API/SDK integrations, reducing friction between business, platform, and external partners.. Managed casino content, promotions, retention and recovery initiatives, supporting player engagement and revenue optimization across the platform.. Monitored critical business KPIs and prepared strategic reports to support decision-making, growth planning, and portfolio performance reviews.. Coordinated payment methods, PSPs, and KYC systems to improve transactional flow and user experience.. Supported platform launch and expansion in regulated jurisdictions, collaborating with technical and commercial stakeholders in complex rollout processes.. Identified monetization and performance opportunities through ongoing platform monitoring and business analysis.

Built financial reports, cashflow projections, and business analyses to support performance visibility and strategic planning.. Evaluated investment initiatives and internal processes, strengthening analytical rigor and results-based decision making.. Contributed to process control and compliance reviews, reinforcing structured operational follow-up.

Managed collections, billing, supplier coordination, and issue resolution in a client-facing environment.. Improved collection processes and maintained day-to-day communication with customers and service providers.