Fatima - Recepcionista con 3 años de experiencia en atención al cliente y gestión administrativa

Habilidad para atender y gestionar solicitudes de pacientes y clientes en entornos de salud y servicios

Capacidad para programar citas, mantener registros y coordinar agendas en instituciones médicas

Utiliza el inglés en contextos básicos para facilitar la comunicación con pacientes y colegas

Manejo de información personal y registros de pacientes, asegurando precisión y confidencialidad

Assisted patients at the front desk and via phone communication, Managed laboratory appointment scheduling, rescheduling, and cancellations, Registered laboratory samples and verified patient information, Maintained accurate digital records and ensured data quality

Provided front-desk assistance to patients both in person and over the phone, Answered incoming calls professionally and assisted walk-in patients, Scheduled, rescheduled, and canceled medical appointments in internal systems, Collected and entered patient information accurately, Maintained and updated patient records and discharge documentation, Provided clear guidance and a positive service experience to patient