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Legal Administrative Specialist with 5+ years in legal and customer service
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Competencies
Utilized Law Ruler, Litify, and Salesforce to manage case data and client information.
Handled case files, document processing, scheduling, and compliance tracking.
Conducted intake calls, provided tech support, and liaised with clients and internal teams.
Managed high-volume document processing and used tools like Adobe Acrobat, DocuSign.
Proficient in Microsoft Office, Google Workspace, Trello, Slack, Notion, Canva, Zendesk, Google Ads, CapCut.
Education
Languages
Summary
Dedicated specialist with extensive experience in legal workflows, client communication, and document management, skilled in various legal CRMs and productivity tools.
Key Achievements
- Processed 250-300 documents daily, ensuring accuracy and compliance.
- Managed complex workflows including case files, CRM updates, and client intake.
- Coordinated communication across departments and created performance reports for operational improvement.
Experience
Administrative & Case Intake Specialist
Managed administrative workflows including case file creation, document handling, and CRM updates., Conducted intake calls and communicated with clients to gather and verify information., Processed high-volume documentation (250–300/day) with speed and accuracy., Scheduled consultations, tracked...
General Coordinator travel partner program
Handled customer accounts, payment updates, scheduling, and program inquiries., Coordinated communication between clients, field teams, and internal departments., Created performance reports and maintained accurate records.
Fulfillment Executive
Managed order processing from receipt to delivery, ensuring accuracy and timely fulfillment., Coordinated with branches and sales teams to reconfirm materials and avoid delays., Tracked order status daily using Excel and prepared fulfillment performance reports.
Technical Support Specialist
Provided phone and chat support for hardware and software troubleshooting., Arranged shipments to certified repair centers and ensured accurate ticket documentation., Guided customers through technical issues with patience and clear communication.