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Competencies
Demonstrated experience with Adaptability.
Demonstrated experience with Technical proficiency.
Demonstrated experience with Relationship building and management.
Demonstrated experience with Cultural Awareness.
Demonstrated experience with Written Communication.
Education
Languages
Summary
Professional profile
Experience
Customer Service consultant
Handle inbound and outbound client queries via phone, email and live chat. Address queries regarding account balances, transaction histories and specific account issues. Troubleshoot and educate clients on various software platforms, including issues with trade routing or connectivity. Managing withdrawal requests and guide customers through specific methods, processing times and tax implications based on account types.
Service consultant
Managed payments and collections for insurers, brokers, and underwriters. Processed bank statements and insurance premiums. Reconciled client accounts. Provided client support. Handled calls. Maintained filing systems. Carried out general administrative duties
Finance Administrator
Reconcile bank statements, credit cards, and petty cash to ensure accurate financial records. Manage accounts payable and receivable functions, including invoice processing and reimbursements. Prepare daily, monthly, and quarterly financial reports while supporting budget tracking and financial analysis. Maintain well-organized financial filing systems, update records regularly, and ensure compliance with financial policies and regulations. Liaise with vendors, staff, and management to resolve financial queries efficiently. Process daily claims and refund payments, and generate monthly statements for brokerage firms detailing settled and outstanding transactions. Oversee vending machine inventory and cash reconciliation, as well as the procurement of stationery and office supplies.
Premium Administrator
Efficiently collect monthly premiums from pay-points and ensure 100% allocation of payments to the correct corporate accounts. Reconcile payments against membership details. Manage unallocated deposits. Report regularly to management on premium collection status. Process policy terminations, adjustments, and member data changes monthly, ensuring timely billing, handling client queries, maintaining accurate data, and reducing outstanding debt through diligent credit control.
Customer Service consultant
Resolve queries for Postpaid (contracts) and Prepaid users, clarifying statements, and handling price adjustments. Identify high-risk cases like SIM swap fraud while handling queries. Technical troubleshooting of devices and software. Marketing and promoting of products and services to customers.
Customer Service consultant
Diagnose and resolve device-related hardware, software, or network connectivity issues. Investigate billing disputes. Explain service plans, and process adjustments. Build long-term trust by personalizing interactions, practicing active listening, and following up to ensure total satisfaction.