Fabrizio - NOC Engineer - Home Office

Experiencia demostrada en Infrastructure Troubleshooting.

Experiencia demostrada en Incident Management.

Experiencia demostrada en System Administration.

Experiencia demostrada en Virtualization.

Experiencia demostrada en IT Operations.

Support operational workflows for enterprise voice services in an international telecommunications environment, working with service provisioning, technical information, and carrier-facing processes.. Investigate service and provisioning issues, validate technical information, identify inconsistencies, and coordinate resolution across internal and external stakeholders.. Develop Python and RPA-based tools to automate repetitive operational workflows, data processing, validation, and routine administrative tasks.. Use Debian-based virtual environments and Linux command-line tools for development, testing, troubleshooting, and operational automation.. Work within distributed teams and telecommunications workflows involving international carriers and stakeholders.

Supported the implementation, configuration, maintenance, and troubleshooting of enterprise network infrastructure across multiple customer environments.. Worked hands-on with FortiGate firewalls, including configuration, troubleshooting, VPN/IPsec connectivity, firewall policies, and network access requirements.. Configured and troubleshot FortiSwitch, FortiAP, Aruba, Cisco, and Meraki network equipment supporting enterprise LAN and Wi-Fi environments.. Investigated connectivity, performance, VLAN, switching, routing, wireless, firewall, and VPN issues in production customer environments.. Developed Python scripts to automate repetitive network administration tasks, including credential-management workflows and firewall rule creation across large numbers of customer firewalls.. Worked directly with customer environments from implementation and configuration through troubleshooting, documentation, and operational handover.

Supported enterprise infrastructure operations within a highly restricted financial environment, following strict operational, security, and change-management procedures.. Worked with Linux-based systems through secure terminal environments for configuration, administration, troubleshooting, and operational support.. Supported VMware vCenter/ESXi and Nutanix AHV environments as part of enterprise infrastructure operations.. Supported Arcserve and OneXafe backup environments, performing operational verification and troubleshooting procedures.. Resolved infrastructure incidents and service requests according to priority, technical procedures, and service-level requirements.