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Customer Service and CRM Specialist with 3+ years in client support roles
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Competencies
Provided support via WhatsApp, calls, and in-person, managing inquiries, claims, and customer relations.
Utilized company-owned CRMs and platforms like GoHighLevel to organize customer data and track market and shipping orders.
Facilitated effective communication through outbound/inbound calls, appointment setting, and information dissemination.
Proficient with Excel, Slack, Twilio, and other relevant tools to support customer management and operational tasks.
Collaborated across roles supporting logistics, customer service, and sales environments, demonstrating flexibility.
Education
Languages
Summary
Dedicated professional skilled in customer management, CRM platforms, and communication, with a focus on delivering excellent service in diverse environments including logistics, sales, and support roles. Adept at handling multiple channels and tools to optimize customer satisfaction and...
Key Achievements
- Managed customer interactions across multiple channels including WhatsApp, calls, and CRM systems, ensuring high-quality service.
- Supported logistics and shipping inquiries, facilitating efficient information flow for air and sea shipments.
- Handled appointment scheduling and lead generation at a car dealership, streamlining customer engagement processes.
Experience
Remote call center agent
Customer service, customer management via WhatsApp, outbound and inbound calls, Information and status of shipments by air and sea shipping, Assisted with purchases, market, money transfers, cell phone top-ups, and travel., Management of bank accounts, budgets, and claims management process.,...
English teacher
Remote appointment Setter
Customer service and lead generation, Appointment scheduler, Outbound calls, Use of Excel to track customers and confirm appointments
Remote and in-person customer service
Customer service and ticket sales, Payment and outstanding debt management, Outbound and Inbound calls, Information about promotions and new services