Dedicated professional skilled in customer management, CRM platforms, and communication, with a focus on delivering excellent service in diverse environments including logistics, sales, and support roles. Adept at handling multiple channels and tools to optimize customer satisfaction and...
Provided support via WhatsApp, calls, and in-person, managing inquiries, claims, and customer relations.
Utilized company-owned CRMs and platforms like GoHighLevel to organize customer data and track market and shipping orders.
Facilitated effective communication through outbound/inbound calls, appointment setting, and information dissemination.
Proficient with Excel, Slack, Twilio, and other relevant tools to support customer management and operational tasks.
Hispacontact/Cuballama
Customer service, customer management via WhatsApp, outbound and inbound calls, Information and status of shipments by air and sea shipping, Assisted with purchases, market, money transfers, cell phone top-ups, and travel., Management of bank accounts, budgets, and claims management process.,...
Parish Nuestra señora del Carmen
BDCatalysts/Car dealership
Customer service and lead generation, Appointment scheduler, Outbound calls, Use of Excel to track customers and confirm appointments
Lottery agency
Customer service and ticket sales, Payment and outstanding debt management, Outbound and Inbound calls, Information about promotions and new services
Bachelor's degree
Bachiller en ciencias
Basic English course
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Collaborated across roles supporting logistics, customer service, and sales environments, demonstrating flexibility.
