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Business Operations Specialist with 4+ years in healthcare and retail
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Competencies
Handled inbound and outbound inquiries via phone, email, and chat, resolving issues efficiently.
Utilized Salesforce SFDC for managing customer data, support tickets, and account activities.
Created reports, approved credits, and managed order processing using Excel tools.
Reviewed invoices, processed orders, and resolved discrepancies in SAP system.
Conducted onboarding and ongoing support for new team members on product and operational procedures.
Education
Languages
Summary
Experienced in managing client accounts, supporting sales initiatives, and delivering customer service within fast-paced environments, with proficiency in Salesforce, SAP, and Excel.
Key Achievements
- Supported account expansion and upsell opportunities by collaborating with sales teams.
- Created and delivered training sessions for new hires on product and process understanding.
- Managed complex customer inquiries across multiple channels, ensuring timely resolution.
Experience
Business Operations SME - Level III
Engage daily in inbound and outbound communication via calls, chats and emails, working with clients, agents and sales representatives., Evaluate and distribute the team functions according to the account priorities and SLA, while partnering with sales teams to identify upsell opportunities and...
Business Operations Agent - Level II
Manage calls, emails and chats from customers and sales presentatives., Manage back office functions such as applying discounts and/or promotion codes to orders, reviewing and approving credits and place orders for the customers., Follow up with orders status and provide updates to the customers.,...
Customer Care Agent
Handling inbound and outbound inquiries via phone, email, and chat, ensuring timely ticket resolution., Manage different requests from customers and sales representatives using tools as excel, SFDC, SAP, and others., Worked hand by hand with teams as finance, sales, logistics, etc...to resolve...