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Customer Service & Retail Manager with 10+ years of sales and team leadership
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Competencies
Handled customer inquiries, provided solutions, and maintained high service standards.
Led sales efforts, coached staff, and achieved sales goals in retail environments.
Managed stock levels, cash transactions, and store operational procedures.
Performed outbound/inbound calls, offering payment solutions and customer support.
Resolved customer issues, optimized store displays, and improved operational efficiency.
Education
Languages
Summary
Experienced in sales, customer service, inventory control, and team leadership with a proven track record of achieving operational objectives.
Key Achievements
- Managed inventory control, cash processes, and store operations at Bansbach Musical Instruments
- Exceeded sales targets and optimized store merchandising as Retail Store Manager
- Performed outbound/inbound customer service calls and provided credit solutions in finance role
Experience
Agent for Goldman Sachs Apple Card, Collections Department
Perform outbound calls to inform customers about the status of the account and ask for payments., Receive inbound calls and chats and offer to Apple Card customers payment plans and solutions for their credit., Provide services about the features of the Apple Card., Reach established metrics about...
Retail Store Manager
Exceeded sales and goals and accomplished business objectives by inspiring staff and promoting target products., Optimized store displays and appearance via strategic merchandising., Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer...