This is my profileContact via CazVidFabi
Customer Service & Support Specialist with Diverse Banking Experience
Contact
Santiago de Querétaro, Querétaro, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries, support, and collections to ensure client satisfaction.
Collection & SupportAdvanced
Managed collections and clarifications processes at Santander Bank Mexico SA and other institutions.
Digital & Data ManagementIntermediate
Utilized digital tools and data control skills to support customer service operations.
Leadership & Process ManagementIntermediate
Led service activities and managed processes within customer service environments.
Education
Systems and Informatic
Universidad Autónoma de Querétaro
Completed 2014
Languages
EnglishCertified
Summary
Experienced in customer relations, collections, and technical support across banking and insurance sectors with a focus on client satisfaction and process efficiency.
Key Achievements
- Progressed through roles in customer service, collections, and support at major financial institutions.
- Managed customer relations and service operations at Santander Bank Mexico SA.
- Provided technical support and customer service at Tata Consultancy Services, demonstrating adaptability across roles.
Experience
Customer service, collection and support
Axa Insurance
01/2024 - 08/2024
Help desk support, customer service.
Tata Consultancy Services
12/2022 - 12/2023
Customer service, service manager, rewards
Santander Bank Mexico SA
05/2016 - 11/2022
Collection, customer service, clarifications
Santander Bank Mexico SA
08/2014 - 05/2016
Skills
Customer ServiceCollection & SupportDigital & Data ManagementLeadership & Process Management
Published on CazVid - Jul 3, 2025