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fabian
Administrative Support
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Competencies
Demonstrated experience with Microsoft Office.
Demonstrated experience with CRM Systems.
Demonstrated experience with Zoom.
Demonstrated experience with Google Meet.
Demonstrated experience with Teams.
Education
Languages
Summary
Administrative Support open to new opportunities
Experience
Administrative Support
To provide customer support by phone. First-level technical support remotely. To manage CRM data entry and database updates. To organize customer documentation (PDF & digital files). To prepare weekly reports and support operations. To participate in bilingual (English/Spanish) meetings
Mystery Shopper (Freelance)
To evaluate customer service processes. To prepare detailed reports based on client guidelines. To identify inconsistencies and improvement opportunities
Direct supervisor
Direct supervisor of 45 sales promoters, resolving payroll issues, acting as a liaison between the promoters and the company, providing verbal and/or written reports on operations, ensuring weekly goal achievement and sales growth
Mystery Shopper (Freelance)
Evaluated customer service processes and business operations. Prepared detailed reports based on client guidelines. Identified inconsistencies and improvement opportunities. Maintained long-term freelance performance and reliability
Optimum Mobile Retention / Loyalty department
Handling Port-Out Requests. Identifying Root Causes of Dissatisfaction. Save Offer Negotiation. Cross-selling. Billing Adjustments and Dispute Resolution. Handling Equipment Installment Plans
Administrative Support Assistant
Provided customer support via phone. Delivered first-level technical support remotely. Managed CRM data entry and database updates. Organized customer documentation (PDF & digital files). Prepared weekly reports and supported operations. Participated in bilingual (English/Spanish) meetings. Creation and execution of recruitment, training, and development processes. Drafting of customized contracts and addendums. Verification of contracts and social security affiliations.