First-Line Customer Support Analyst open to new opportunities
Demonstrated experience with Laravel.
Demonstrated experience with PHP.
Demonstrated experience with Vue.js.
Demonstrated experience with React.
Demonstrated experience with MySQL.
NUWEBS
Reviewed, validated, and corrected application and database records using SQL to identify inconsistencies and support accurate system behavior.. Investigated technical issues end-to-end, identifying root causes and validating fixes before deployment.. Built and validated REST API endpoints, ensuring accurate request/response behavior and error handling.. Documented recurring issues and test cases in a shared knowledge base, speeding up team resolution time.. Collaborated with tech and non-technical stakeholders to clarify requirements and resolve incidents quickly.
Bachelor's Degree, Systems Engineering