Ezra - Online Sales Channel Manager

Demonstrated experience with Shopify.

Demonstrated experience with Product listings.

Demonstrated experience with Inventory accuracy.

Demonstrated experience with Order processing.

Demonstrated experience with Returns processing.

Coordinate end-to-end order processing and fulfilment for international direct-to-consumer brands, maintaining order records, tracking status from receipt to delivery and resolving delayed or failed shipments with 3PL and fulfilment partners.. Manage multi-channel inventory positions across Shopify storefronts for brands scaling into US and UK markets, keeping stock aligned across sales channels to prevent overselling and stockouts.. Raise and track purchase orders with suppliers, chase inbound deliveries against committed lead times and handle stock replenishment for client brands to hold product availability.. Coordinate packaging and product component ordering across labels, tags and packaging materials, aligning component supply to fulfilment schedules.. Process returns and RMAs, reconcile refunds against inventory and restock returned units, correcting stock positions to protect inventory accuracy.. Produce shipping and export documentation for US and UK destination markets, including courier labels, commercial invoices and customs paperwork.. Execute high-volume SKU master data migrations and bulk catalog updates in Matrixify, maintaining 100% data integrity across global product catalogs with zero downtime.. Own product taxonomy and catalog architecture for 200+ SKUs, standardising SKU attributes and structured tagging to support stock identification and order picking across sales channels.. Automate cross-platform order and inventory workflows in Zapier, synchronising Shopify order and stock data with downstream finance and operations systems and eliminating 15+ hours per week of manual data entry.. Configure Shopify store, collection and inventory-location architecture for brands launching into new markets, and document standard operating procedures for order, stock and returns handling.

Maintained 99% stock accuracy between physical inventory and ERP virtual stock, reconciling SAP and Shopify records to support omnichannel fulfilment.. Led root cause analysis on stock variances, isolating mis-scans, data-entry errors and inter-branch transfer misalignments, and resolved discrepancies at source rather than by adjustment.. Ran ERP integrations across SAP, Shopify, ORP and POS for 23 retail stores and e-commerce channels, securing real-time reporting of stock movement, inbound and outbound allocations, sales order history and Stock on Hand (SOH).. Implemented corrective action plans, reducing inventory shrinkage and stock loss across the retail estate.. Partnered with Finance to produce stock variance reports informing inventory investment decisions and surfacing margin exposure to management.. Worked with Business Solutions, Finance, Warehouse and Store Operations to troubleshoot discrepancies and align virtual system data, issuing daily and weekly reporting on stock levels, variances and adjustments.

Developed demand forecasts for 312 stores using historical sales data, promotional calendars and seasonality, optimising DC inbound order quantities and store outbound allocations to reduce both overstock and stockouts.. Managed end-to-end stock flow across four distribution centres (Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape), aligning inbound volumes to forecast demand and reallocating against live sales trends with operations, logistics, warehousing, marketing and finance.. Sustained a 98% performance benchmark across replenishment accuracy, vendor strike rates, stock turns and promotional performance, reporting KPI movement to drive corrective action.. Ran a 23-vendor portfolio across commodities, canned and packaged goods, baking, rewards and beverages, covering 200+ articles allocated to 312 stores including hyperstores, and substituted constrained SKUs with comparable alternatives to hold availability through supplier production issues.. Built seasonal buy-plans for Easter, Eid, Black Friday and Festive trading, consolidating promotional SKU quantities of 30,000 to 200,000 cases per run against 2-day DC lead times.. Forecasted new product introductions (NPI) by aligning newly ranged SKUs to comparable-SKU sales history, setting order and allocation quantities for lines carrying no trading history.. Implemented Just-in-Time (JIT) replenishment and reallocated short-dated, obsolete and dormant stock, reducing write-offs and carrying costs while sustaining product availability.

Managed Open-to-Buy (OTB) controls and weekly, monthly and quarterly financial reviews across assigned fashion and apparel categories, holding spend within budget while protecting availability.. Produced monthly, seasonal and financial-year forecasts by category, converting sales projections into inventory procurement plans and buying targets.. Developed assortment and range plans with Buying teams and merchandising, marketing, store operations and logistics stakeholders, optimising range size and product mix against market trends and consumer demand.. Optimised replenishment parameters to prevent overstock and stockouts, holding stock at efficient levels across the category portfolio.. Executed markdown and promotional strategies aligned to marketing campaigns, accelerating sell-through on slow-moving and terminal stock and improving recovery value.. Tracked sell-through rate, gross margin and inventory turnover, and conducted post-season analysis refining forecast assumptions and range decisions for the following cycle.