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Evelyn

Payroll and Accounts Payable Specialist with 5+ years in Finance

Video resume

Evelyn Franco
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Contact

Guatemala City, Guatemala, Guatemala
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Competencies

Accounts Payable ProcessingAdvanced

Processed invoices, analyzed aging reports, and managed escalations relating to accounts payable.

Customer Billing & Follow-upAdvanced

Prepared, issued, and reconciled billing statements for regional and global customers.

Financial Data AnalysisIntermediate

Reviewed charges, analyzed reports, and prepared financial documentation for management.

Administration & CoordinationIntermediate

Managed documentation, vendor interactions, and support for various departments.

Customer ServiceAdvanced

Provided support to vendors, customers, and internal stakeholders ensuring service quality.

Education

Accountant
Panamericano School
Completed 2013
Business Administration
FISIC IDEA
Completed 1998
Bilingual Secretary
Gibbs School
Completed 1995

Languages

SpanishNative
EnglishBasic

Summary

Experienced Accounts Payable and Customer Billing Analyst with a strong background in invoice processing, reconciliation, and customer support across regional and global markets, committed to accuracy and efficiency.

Key Achievements

  • Managed end-to-end invoicing and accounts payable processes at Capgemini, ensuring timely vendor payments.
  • Analyzed AP Aging reports, resolved escalations, and identified overpayments to vendors for recoupment.
  • Handled global customer billing communications, reconciliations, and report generation for BT LatAm.

Experience

Analista por Cuentas por Pagar Bilingüe Senior

Capgemini Guatemala
October 2022 - Present

Invoicing Processing Senior Process Associate, Inbounds/outbounds for AP Suppliers, Analyzed AP Aging, resolve problems, manage escalations, urgent invoices indexation, Audit tickets., Provide excellent customer service to all stakeholders, including vendors, facilities, and colleagues. Support and active participation in Process transformation. Review and analyze unvouchered payables report/identify potential over payments to recoup from vendors. Perform proactive review to identify missing invoices. Ensure that daily activities within the responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.

Agent

Conduent Guatemala
15/feb/2021 - 30/sep/2022

Inbounds/outbounds., Analyzed Escalations for bookings.

Billing Analyst

BT LatAm Guatemala, S. A. (British Telecommunications Plc.)
August 2010 - June 24th, 2018

Global Customer billing from Mexico, Central America, Panama, Dominican Republic, Trinidad and Tobago:, Analyze monthly billing; review new charges using the regional tools., Issue and submit monthly billing to the Customers., Upload the electronic monthly billing into the customers' portal (.XML and .PDF files)., Follow up customers: obtaining Good Receipt validation and payment date of the invoice, new PO, etc., Reconcile the new charges with the Commercial Area before submit billing., Monthly Billing and Unbilled Report to the Financial and Commercial Managers., Monthly Billing Report to the Financial Hub - only LatAm Customers., Prepare local Debit and Credit Books., Issue the electronic local billing for Global Customers - GFACE - SAT., Obtain ISR and IVA retention certificate., Record into Oracle monthly billing., Vendor checks., Manage and generate any information from SAT Portal., Control and follow up the imports., Supervise local customer collections.

Financial Manager Assistant

Administrative Assistant
July 2000 - July 2010

Issue and submit local customer billing., Collection for local customer., Accounts receivable weekly report., Retrieve ISR and IVA retention certificate., Billing/payments coordination., Administrating all paperwork about claiming medical employees’ insurance., Assist Corporation Marketing Department., Assist Corporation RRHH Department., Assist Guatemala Sales Department.

General Manager Assistant

Cúspide, S. A.
April 1998 - May 2000

Issue and submit PO directly to the factory., Assist General Manager.

General Manager Assistant

Borden
January 1996 - March 1998

Assist General Manager.

Skills

Accounts Payable ProcessingCustomer Billing & Follow-upFinancial Data AnalysisAdministration & CoordinationCustomer Service
Published on CazVid - Jul 3, 2025
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