Evelyn - Customer Retention Specialist with 8+ years in Service & Sales

Developed and implemented client engagement strategies, documented interactions, and improved retention at Banfield Pet Hospital.

Led planning and execution of promotional events at casinos and hospitality, managing budgets and vendor relations.

Generated qualified leads, conducted sales presentations, and converted prospects into customers for HughesNet and retail clients.

Created marketing campaigns, managed media relations, and optimized online presence across multiple roles.

Utilized English and Spanish skills to enhance customer interactions, sales, and documentation.

Responsible for proactively engaging with pet owners to address concerns, educate them on Banfield's services and Optimum Wellness Plans®, and ultimately retain them as loyal clients., Utilized excellent communication, problem-solving, and negotiation skills., Documented all client...

Identified customer needs for HughesNet internet and connectivity solutions., Generated and qualified sales leads, tailoring outreach to specific B2B and retail client needs., Converted leads into HughesNet subscriptions by presenting service plans.

Consistently delivered exceptional customer care, effectively matching needs with products, and articulating benefits to boost sales., Utilized strong bilingual (English/Spanish) communication skills., Maintained high computer proficiency for accurate and rapid CRM data entry.

Led the end-to-end planning and execution of all promotions and events for four casinos., Managed the marketing budget (up to $30,000 each location), including vendor negotiations and expense reporting., Created and implemented customer loyalty and acquisition strategies.

Led end-to-end event management, from strategic planning and budget oversight to execution., Managed the marketing (2 casinos, 2 restaurants, 1 lounge) & Events budget (up to $80,000), including vendor negotiations and expense reporting., Developed and executed public relations strategies,...

Developed and implemented comprehensive marketing and sales strategies., Managed end-to-end event organization, including logistics, marketing, and media relations., Optimized online presence and SEO.