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Evelyn
Customer Service Representative (Call Center Agent)
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Competencies
Demonstrated experience with Efficient and Detail-Oriented.
Demonstrated experience with Customer Data Confidentiality.
Demonstrated experience with Customer Account Management.
Demonstrated experience with Specifications Understanding.
Education
Summary
Professional profile
Experience
Customer Service Representative (Call Center Agent)
Answering of calls and taking ownership of customer’s issues.. Escalate unresolved issues to relevant internal team.. Follow various communication scripts when speaking to a customer.. Handle customer engagement.. Identify customer needs, answer questions and solve problems.
Registration Officer (National Service)
Completes the registration form and assists the applicant to thumbprint or sign it.. Transfer the completed application form to the Data Entry Clerk.. Ensure that voters who intend to challenge an application or who decide to report an irregularity get the chance to do so.. Ensure that all eligible applicants who present themselves to be registered are served.. Directs the Data Entry Clerk to do any kind of editing or searching in respect of any applicant when necessary.
Records officer (Industrial Attachment)
Organized and maintained documents, files and records of patient.. Managed day-to-day activities involving doctors and patients.