Eugene - Systems Administrator & IT Infrastructure Lead at Savannah International Academy

Expert in managing and configuring Windows Server environments for optimal performance.

Skilled in managing Microsoft 365 services to enhance collaboration and productivity.

Proficient in managing and securing network infrastructure to ensure system reliability.

Experienced in configuring systems to maximize operational efficiency and performance.

Knowledgeable in implementing security measures to protect IT systems from threats.

Lead the administration, maintenance, and optimization of institutional IT systems and digital infrastructure.. Manage Microsoft 365 services, including user administration, permissions, collaboration platforms, and cloud-based productivity solutions.. Support digital transformation initiatives across academic and administrative departments.. Oversee server infrastructure, network systems, system configurations, and institutional technology operations.. Implement and manage workflow digitization initiatives for institutional processes and reporting systems.. Support institutional data management and reporting operations for administrative and academic functions.. Coordinate IT support services, troubleshooting, and system issue resolution.. Maintain system reliability, security, backups, and operational continuity.. Assist in systems planning, infrastructure upgrades, and technology deployment projects.. Provide technical leadership and guidance for IT operations and support functions.. Collaborate with management and departmental stakeholders to improve operational efficiency through technology.. Support systems documentation, standardization, and process improvement initiatives.. Implement and maintain secure user access and systems management practices.. Configure and manage Windows Server environments and institutional systems.. Support the implementation and administration of school management and educational technology systems.

Managed installation, configuration, and troubleshooting of hardware, software, and network systems, ensuring minimal downtime and high system reliability.. Led the execution of system-wide software upgrades and installations, ensuring they met the latest performance and security standards.. Evaluated system performance and recommended upgrades to enhance functionality and efficiency.. Delivered technical support for end-users, addressing issues with both software and hardware, and maintaining a high first-call resolution rate.. Trained staff and junior support staff on proper use and maintenance of IT systems, fostering a knowledgeable user base and improving overall team performance.

Analyzed and optimized existing IT systems, streamlining processes and improving operational workflow.. Extracted and processed files related to unpaid and paid accounts, ensuring accurate and timely reporting.. Managed and distributed work fairly among team members, balancing workloads for improved operational efficiency.

Implemented and enforced security policies across network systems, ensuring the confidentiality and integrity of company data.. Installed and configured hardware for new desktop stations and upgraded existing systems to improve overall performance.. Coordinated with network engineers and technicians to maintain the smooth operation of multi-user systems.. Upgraded operating systems and network protocols to protect systems from unauthorized access and security breaches.. Troubleshot network issues, analyzed logs, and resolved complex IT problems to maintain business continuity.

Managed and secured network infrastructure, including routers, firewalls, and access points, preventing unauthorized external access.. Conducted routine network maintenance, installed security patches, and ensured optimal system performance.. Monitored network performance, achieving close to 100% uptime through proactive management and troubleshooting.. Developed and implemented network changes to meet evolving operational and security needs.