Experienced project manager with a decade of delivering successful technology projects across various industries.
Led projects from initiation through execution, ensuring timely delivery.
Maintained strong client relationships and provided regular updates.
Supervised cross-functional teams to achieve project goals.
Managed project budgets, allocating resources efficiently.
Doo Prime
Provided comprehensive support for trading-related inquiries, including account management, deposits, withdrawals, and platform navigation., Collaborated with multiple departments to ensure swift resolution of escalated cases., Monitored client interactions, ensuring full compliance with regulatory and internal standards., Identified opportunities for service improvement and suggested process enhancements to optimize client satisfaction.
Intelligence Advice & Trade Asia De Colombia S.A.S
Led market research and sales strategies to support company growth objectives., Supervised a team of 2 supervisors and 22 representatives, ensuring proper training and performance tracking., Strengthened long-term client relationships and developed strategic sales initiatives.
Asurion Colombia
Delivered technical support for mobile insurance clients, focusing on device setup and troubleshooting., Recommended insurance solutions aligned to client needs, consistently exceeding sales goals.
Industrial production technologist
Excel certification
SQL certification
Sitel Colombia
Demonstrated excellent communication skills and maintained a high level of professionalism, ensuring exceptional customer satisfaction., Trained new hires in sales strategies and customer service excellence., Analyzed customer needs and behaviors to recommend relevant Cox products and solutions.
Intelligence Advice & Trade Asia De Colombia S.A.S
Managed a sales team of 10 representatives, focusing on goal achievement and quality assurance., Developed new sales talent and built strong internal training programs., Maintained low staff turnover by implementing effective motivational management strategies.