Dedicated professional with a BSc in Business Administration and hands-on experience in financial services, social media management, and administrative support. Proven ability to improve processes, engage clients, and enhance team efficiency.
Expertise in identifying, recruiting, and maintaining strong client relationships to drive business growth.
Proficient in reconciling accounts and streamlining financial processes using QuickBooks and similar software.
Skilled in developing social media strategies, content creation, and trend analysis to boost online presence.
Extensive experience managing schedules, coordinating meetings, and improving team efficiency remotely.
Platinum Credits ltd
Identify and recruit new clients through field visits, community engagement, and referrals.. Actively marketing Small Medium Enterprise Business loans. Verify the authenticity of applicant documents (ID, pay slips, bank statements) and ensure they meet employer-specific requirements (especially for salary-deducted loans). Conducting 'Business Appraisals' or household visits to assess the creditworthiness of entrepreneurs and individuals. Calculate debt-to-income ratios and ensure the proposed loan meets the institution's affordability criteria and credit policies.. Preparing and presenting loan proposals to the Branch Credit Committee for approval.. Act as the primary point of contact for clients, handling queries and providing 'after-loan' support to encourage repeat business.. Maintaining accurate and confidential records of all client interactions and loan files within the digital system.. Adhering strictly to 'Know Your Customer' (KYC) and Anti-Money Laundering (AML) regulations.
Co-Works
Managing and organizing calendars, schedules, and appointments to ensure timely coordination across the team.. Coordinating virtual meetings, prepare agendas, circulate meeting notes, and follow up on action items.. Handling email and communication management, including drafting responses, prioritizing messages, and maintaining clear correspondence.. Maintaining updating digital filing systems, databases, and records to ensure accuracy and accessibility.. Assisting in preparing documents, reports, presentations, and spreadsheets as needed.. Monitoring deadlines, tracking project progress, and providing regular status updates to the team.. Supporting recruitment, onboarding, and training processes where necessary.. Acting as a liaison between management, team members, and external stakeholders, ensuring smooth communication flow.. Performing general administrative duties such as data entry, research, and report preparation.. Anticipating challenges, proposing solutions, and take initiative to improve operational efficiency.
Virtual Assistant, Customer support and Social Media Manager certificate
Virtual Assistant Certification
Virtual Assistant Certification
Bachelor of Science in Business Administration
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Strong ability to resolve inquiries quickly, process orders accurately, and enhance client satisfaction.
AFRIMENT
Developing and implementing social media strategies aligned with business objectives and identifying trends to inform these strategies.. Generating, editing, and uploading high-quality content across various platforms to drive engagement and build community.. Analyzing social media data, audience behavior, and engagement metrics to assess the effectiveness of campaigns and provide actionable insights.. Conducting research to understand target audiences, monitor competitor activities, and gauge public sentiment.. Interacting with followers, managing customer service, and fostering a strong online community for the brand.. Planning and executing digital campaigns to increase followers, boost engagement, and drive brand awareness.
AFRIMENT
Provided comprehensive virtual administrative support, managing calendars, scheduling appointments, and organizing digital files for multiple team members. Improved team efficiency by an estimated 10% through proactive task management.. Served as the primary point of contact for customer inquiries via email and live chat, resolving issues and providing product information. Achieved a customer satisfaction rate of over 90% based on internal feedback.. Maintained and updated customer databases, ensuring data integrity and accessibility. Reduced data entry errors by 12% through meticulous verification.. Demonstrated strong communication, problem-solving, and organizational skills in a fast-paced virtual environment.. Collaborated with the support team to develop FAQs and improve response templates, reducing average response time by 8%.
Mtunda Trading
Resolved 95% of customer inquiries within 24 hours across phone, email, and social media. Processed 50+ orders daily with 99.5% accuracy rate. Reduced customer complaint resolution time by 30% through improved troubleshooting procedures. Maintained detailed customer records using CRM systems
Burhani International Inc.
Reconciled intercompany accounts for accurate financial consolidation. Streamlined the month-end close process, reducing completion time by 15%.. Utilized Accounting Software, e.g., QuickBooks, EFRIS, SAP for financial management and reporting, improving efficiency by 18%.. Prepared and analyzed financial statements (P&L, balance sheets, cash flow), providing insights that contributed to a 10% improvement in budget adherence.. Managed full-cycle accounting, including A/P, A/R, general ledger, and bank reconciliations, ensuring accuracy and compliance. Reduced reconciliation discrepancies by 15%.. Processed payroll for employees, ensuring timely and accurate disbursement. Achieved 100% on-time payroll processing.
Leshego Financial Institution
Identify and recruit new clients through field visits, community engagement, and referrals.. Actively marketing Letshego’s specific products, such as salary loans, micro-loans, and educational and housing finance.. Verify the authenticity of applicant documents (ID, pay slips, bank statements) and ensure they meet employer-specific requirements (especially for salary-deducted loans).. Conducting 'Business Appraisals' or household visits to assess the creditworthiness of entrepreneurs and individuals.. Calculate debt-to-income ratios and ensure the proposed loan meets the institution's affordability criteria and credit policies.. Preparing and presenting loan proposals to the Branch Credit Committee for approval.. Act as the primary point of contact for clients, handling queries and providing 'after-loan' support to encourage repeat business.. Maintaining accurate and confidential records of all client interactions and loan files within the digital system.. Adhering strictly to 'Know Your Customer' (KYC) and Anti-Money Laundering (AML) regulations.
