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Estrella
Customer Service Expert with 6+ years in call center industry
Video resume
Customer Service Expert
I have 6+ years experience in many areas of the call center industry, tech support, customer service, sales, back office (emails and chats), travel advisor... and I am search for opportunities to keep on growing.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided comprehensive customer support through multiple channels, ensuring customer satisfaction.
Communication SkillsAdvanced
Effectively communicated solutions and information in high-pressure call center environments.
Technical SupportIntermediate
Assisted customers with technical issues, troubleshooting, and product guidance.
SalesIntermediate
Engaged customers to promote products and services, supporting sales targets.
MultitaskingAdvanced
Managed emails, chats, and phone calls concurrently to ensure timely customer support.
Summary
Dedicated call center agent with extensive experience in customer support, technical assistance, and sales across various sectors. Skilled in multi-channel communication and resolving diverse customer inquiries.
Key Achievements
- Gained extensive experience across various call center roles including tech support, customer service, sales, and back office operations.
- Developed skills in handling multiple communication channels such as emails, chats, and calls.
- Adapted to diverse service environments including travel advising and technical support.
Skills
Customer ServiceCommunication SkillsTechnical SupportSalesMultitasking
Published on CazVid - Jul 3, 2025