Esther - Remote Appointment Setter Cold Caller

Demonstrated experience with Phone Support.

Demonstrated experience with Chat Support.

Demonstrated experience with Email Support.

Demonstrated experience with First-Contact Resolution.

Demonstrated experience with Lead Qualification.

Conducted high-volume outbound calls to qualify and transfer leads across ACA health insurance, SSDI, and credit repair campaigns.. Verified customer eligibility and gathered accurate client information for lead qualification.. Maintained customer engagement and transferred qualified leads to senior sales advisors.. Updated CRM systems with customer interactions, lead status, and follow-up activities.. Worked toward daily and weekly KPIs in a fast-paced remote call center environment.

Made high-volume outbound calls to prospective and existing customers using provided scripts.. Qualified leads and converted cold and warm prospects into sales opportunities.. Performed upselling and cross-selling to increase revenue and policy adoption.. Maintained customer engagement while transferring qualified leads to senior advisors.. Met daily call targets, conversion goals, and compliance requirements.. Collaborated with team members to improve retention, sales performance, and customer satisfaction.

Provided customer support via phone and chat, earning a 95% satisfaction rating.. Promoted digital banking services, increasing product adoption and retention.. Identified upselling opportunities during client interactions.

Resolved 1,000+ customer inquiries while maintaining high satisfaction.. Supported operations through scheduling, CRM updates, and data management.. Delivered high first-contact resolution rates via chat and email.