Esther

CUSTOMER SERVICE AGENT (AAA RANK)

Provided high-quality customer service through personalized support and follow-up on issues., Created weekly reports based on service quality metrics and KPIs., Ensured adherence to company policies and performance standards., Managed customer issues and tracked requests, verifying their status and ensuring timely resolution., Utilized SAP software for customer registration, tracking, and issue resolution., Identified recurring problems and implemented solutions for continuous improvement., Created meeting minutes for client meetings in a B2B context., Analyzed competitors to develop effective marketing strategies for clients., Wrote content for client advertisements and social media publications., Prepared weekly and monthly reports for clients, focusing on performance and analysis., Managed and followed up on client interactions across digital channels., Developed a comprehensive marketing strategy for the company to support its omnichannel vision.