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Estephany
Operations & Quality Manager with 10+ years in financial and health services
Video resume
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Competencies
Directed daily operations across multiple service domains, improving workflow and customer satisfaction.
Implemented quality standards and conducted analyses in financial and marketing campaigns to ensure compliance.
Designed and delivered training programs for staff in Western Union campaigns and operational roles.
Managed relationships with clients in health, insurance, and real estate sectors, ensuring service delivery.
Handled diverse services including insurance, vehicle and real estate transfers, showcasing versatility.
Education
Summary
A dedicated professional with extensive experience managing operations, quality assurance, and training in health, financial, and marketing sectors. Skilled in process improvement, staff development, and stakeholder engagement to enhance service delivery.
Key Achievements
- Managed diverse service sectors including medical claims, insurance, and real estate transfers at Relaciones Medicas SRL.
- Led operations and quality assurance for marketing campaigns at Veltrex del Cibao SRL, enhancing process efficiency.
- Trained staff and performed quality analysis for Western Union campaigns at Data Vimenca, ensuring compliance and service quality.
Experience
General Manager
Accounting Services, Medical Claims Services, Vehicle Transfers, Real State Transfers, Health, Vehicle, Life, Business & Home Insurance Services
Operations Manager & Quality Manager
Operatios Manager for Unlimited Vacation Club Campaing, Quality Manager for Unlimited Vacation Club Campaing
Trainer & Quality Analist
Trainer for Western Union Campaing, Quality Analist for Western Union Campaing