Dedicated professional with over 5 years of experience in customer service, client relationship management, and financing support, committed to delivering exceptional customer experiences and building trust.
Built relationships, demonstrated active listening and empathy, and delivered results-driven support.
Developed trusted client relationships and managed sensitive information responsibly.
Verified business information and ensured compliance during the funding process.
Analyzed cancellation reasons, negotiated, and provided personalized retention solutions.
Forward Financing
Support small businesses by clearly explaining complex financing options and delivering solutions with professionalism and integrity., Build trusted client relationships, manage sensitive information responsibly, and add measurable value to the company.
Forward Financing
Overseeing the final and most critical stage of the financing process: the funding call, where I verified business information, ensured compliance requirements were met, and confirmed the disbursement of capital into customers' accounts.
Support Services Group - Optimum USA
Retaining customers by providing effective solutions, addressing service concerns, and ensuring a positive customer experience., Analyzing cancellation reasons, offering personalized alternatives, negotiating to maintain customer.
BACHELOR OF BUSINESS ADMINISTRATION
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Effectively explained financing options and handled customer concerns professionally.
