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EsteffayRamírez
Customer Service Rep with 7+ years experience in call center industry
Video resume
Customer service representative
Dar soporte al consumidor, resolver sus problemas y, en consecuencia, velar por su satisfacción
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and resolved issues to ensure satisfaction in a high-volume environment.
Technical SupportIntermediate
Provided technical assistance and troubleshooting support for various telecommunications and service accounts.
Mediation & Conflict ResolutionIntermediate
Managed conflict mediation processes to resolve customer complaints effectively.
Lead GenerationBeginner
Participated in campaigns to generate and qualify leads, supporting sales efforts.
Account ManagementIntermediate
Worked with major clients managing their account needs and maintaining satisfaction.
Summary
Experienced customer service and technical support specialist with over 7 years in the call center industry, managing client accounts like Amazon, Airbnb, and Direct TV.
Key Achievements
- Provided customer support and issue resolution for major accounts including Amazon, Airbnb, and Direct TV
- Gained extensive experience in technical support and mediation processes
- Contributed to lead generation efforts in a call center environment
Skills
Customer ServiceTechnical SupportMediation & Conflict ResolutionLead GenerationAccount Management
Published on CazVid - Jul 3, 2025